Are you interested in stepping into a Technical Customer Assistance Specialist role? This position centers on using chat platforms to connect with customers and resolve their technical concerns. No prior experience required, just bring genuine customer service instincts and comfort navigating chat interfaces like WhatsApp or Facebook Messenger. Most customer inquiries can be handled through pre-written response templates, letting you concentrate on creating positive interactions.
What you will be doing: Technical Customer Assistance Specialists respond to incoming support messages through live chat embedded on company websites and social media channels. You’ll address technical issues from active users and answer product inquiries from prospective clients.
Contract length: No fixed term.
Rate: $35 per hour.
Skills/background needed: Access to a device capable of connecting to website chat and social media messaging platforms, whether smartphone, tablet, or computer. Ability to work with minimal supervision. Capacity to follow detailed instructions and procedures consistently. Minimum 10+ hours weekly availability. Dependable internet connection required.
Hours per week: 10 or more hours weekly.
Location: Remote position, work from anywhere online, United States preferred.
Chat-based technical support positions are experiencing high demand globally at this moment.
Ready to get started immediately? Submit your application using the link below.