Are you skilled at building relationships through written conversation? We’re seeking someone to manage Facebook messaging for e-commerce retailers in a fully remote capacity. You’ll be the friendly face behind the screen, answering customer questions and guiding shoppers toward their next purchase.
What you will be doing:
- Engage with customers through Facebook Messenger conversations on retail business accounts.
- Answer product questions, share specifications, and handle purchase-related discussions with professionalism.
- Share relevant product URLs and inform customers of current discounts and special offers.
Rate: $35 per hour.
Key Requirements:
- Computer, smartphone, or tablet with reliable functionality.
- Consistent, high-speed internet access.
- Strong written English communication ability.
Qualifications:
- Prior experience with Facebook support is not required, we offer thorough onboarding.
- Ability to manage your workload with minimal supervision.
- Comfortable with Facebook Messenger and possess strong customer service writing skills.
Location: Remote work online (United States preferred).
Ready to make an impact from your home office? Apply now to join as a Social Media Support specialist and help retail customers get what they need.