Begin your career in customer support as a Level 1 Product Support Agent, managing live chat conversations with customers—no voice support required. This fully remote opportunity is perfect for those launching their customer service journey, offering meaningful experience while you work from your home. You’ll respond to customer inquiries, guide users through product functionality, and deliver effective solutions to their concerns.
What you will be doing: Level 1 Product Support Agents respond to incoming customer messages through live chat channels on company websites and social media platforms. You’ll address both support requests from current users and product inquiries from prospective customers.
Contract length: Open-ended, no fixed duration.
Rate: $35 per hour.
Skills/background needed: You’ll need a smartphone, tablet, or computer capable of accessing web-based chat platforms and social channels. Ability to work autonomously without direct supervision. Competency in following detailed guidelines and procedures. Minimum 10+ hours weekly availability. Stable, dependable internet connection required.
Hours per week: 10+ hours weekly.
Location: Work from anywhere online, United States residents preferred.
Live chat support positions are experiencing high demand across the globe currently.
Ready to start immediately? Submit your application below.